Change Management

Health and social care is currently undergoing a period of intensive change – technological, social and economic – there is a real need for all managers to facilitate this change within their organisations and the wider care environment.

Different types of change require different approaches, but fundamentally managers of staff need to ensure that they support their team through the change. Individuals must also prepare themselves for a variety of sources of change that impact on their working life, e.g.:

 Change for Service Improvement – e.g. changing how a service is delivered

 Organisational Change – e.g. restructuring / reorganization / mergers

 Change for Development – e.g. career developments such as promotion, changes in work / life balance


The following links provide access to a range of resources that support Change Management:


Although primarily aimed at local councils, the the Local Government Association provides a number of case studies and toolkits (search for Change Management Toolkit).


Businessballs offers plenty of advice, steps and tips for managing change within a business environment. It describes the theory behind managing change and links to research into how to do it.


JISC InfoKit was developed out of a HEFCE Good Management Practice Project led by the University of Luton entitled ‘Effecting Change in Higher Education’. The toolkit identifies ‘pathways’ through the vast array of approaches and tools available by suggesting activities change managers may undertake at different stages of the change lifecycle. The materials look at change around the use of information and learning technology within an education organisation, but the guidance given can be applied to any type of change project.


Changefirst offer a methodology and support for change management including processes, tools and skills that build commitment and behaviour change to achieve successful business outcomes. Changefirst® are the developers and suppliers of the powerful change management methodology – People-Centred Implementation (PCI ®).

lean healthcare academy

Lean is the name given to a change philosophy and culture. It is a cultural change within an organisation, not just a few spotlight projects or areas of excellence.  It is the relentless drive to improve the organisation, improve service delivery and do the absolute best for the patients, visitors and staff and has supported a number of NHS organisations.

Useful books to read

These reference books offer a starting point for those who want to learn more about change management.

 “Change Manager” – a book by Peter Young, published by Q-Learning. For more information visit the Q Learning website.

 “Who Moved my Cheese?: An amazing way to deal with change in your work and in your life” – a book by Dr Spencer Johnson. An easy to read, morale booster to help individuals deal with change.

 “Embracing Change: Essential Steps to make your future Today” – An excellent personal development tool by Tony Buzan, a highly respected personal development specialist.

 “A force for change: How leadership differs from management” – John P Kotter. An excellent tool for those tasked with leading change in a team or an organisation.

“Making sense of Change Management: A Complete Guide to the Models, Tools and Techniques of Organisational Change” – Cameron & Green. A combination of theory, and applied examples in scenarios makes this a useful tool for those who want a practical guide to leading and enabling change.